Shipping policy
Here you’ll find out how, when and at what cost we deliver your order. This shipping policy applies to orders on ortopediewinkel.nl delivered within the Netherlands and supplements our terms and conditions (sections 6–7, 13 and 16).
Where do we ship from?
All products are in stock and ship from the same warehouse. If you order several products, the whole order is shipped together in one parcel.
Delivery time
Delivery within the Netherlands normally takes 1–3 business days, counted from when you receive your order confirmation (business days, excluding public holidays). The binding delivery time is shown on the product page, and the estimated delivery date for each shipping method is shown at checkout.
If you order before 2:30 p.m. on a business day, we normally ship your parcel the same day.
Shipping methods and costs
| Shipping method | Price | Free or reduced shipping |
|---|---|---|
| Budbee Box – parcel locker | €3.95 | Free from €50 |
| DPD ParcelShop – pickup point | €5.95 | €4.95 from €50 |
| DHL Pickup Point – pickup point | €7.95 | €4.95 from €50 |
| DHL Home Delivery – home delivery | €7.95 | €4.95 from €50 |
The shipping methods available to you depend on your address and what’s in your cart:
- If Budbee Box doesn’t deliver to your address, DPD and DHL are free from €50.
You’ll always see the exact shipping cost at checkout before you pay.
Tracking
Once your parcel has shipped, you’ll get an email with a tracking number so you can follow the delivery.
Picking up your parcel
If you choose a pickup point or parcel locker, you’ll be notified when your parcel is ready. How long it is held is stated in the carrier’s notification.
DHL Home Delivery delivers straight to your door.
Parcels that aren’t picked up
A parcel that isn’t picked up within the stated time is returned to us. This doesn’t count as exercising your right of withdrawal.
For parcels that aren’t picked up, we charge a fee of €19.95, covering shipping, return shipping and handling. If the order value is lower, the full order value is charged (see section 13 of our terms and conditions).
Delayed delivery
If a delivery is delayed, we’ll let you know by email as soon as possible. As a consumer, you have the rights that follow from applicable Dutch law. In some cases this means you can cancel the purchase, for example if the delay is material to you or if the item can’t be delivered within a reasonable time. If you cancel, all payments are refunded without undue delay.
Damaged or missing parcel
Check the parcel when you receive it. If the parcel or the item is damaged, or something is missing, contact us as soon as possible with your order number and, ideally, a photo. Transport damage is handled the same way as other complaints (see sections 15–16 of our terms and conditions).
Returns
You have a 30-day right of withdrawal. How to return an item and what it costs is explained in our refund policy and our terms and conditions.
Contact
Questions about your delivery? Email support@ortopediewinkel.nl or message us in the chat. We reply within 48 hours on business days.
NordWell Group AB, Reg. no. 559318-8914, Blästergatan 21, 462 73 Vänersborg, Sweden